The Elements
Frequently Asked Questions
What payment methods do you accept?
We currently accept PayPal for all online transactions. All payments are processed securely through SSL encryption.
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How long will it take to receive my order?
Orders are typically processed within 1–2 business days, and delivery takes 2-8 business days. You can expect your order to arrive within 3-10 business days total.
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What is your return policy?
We accept returns on both defective and non-defective items as long as they are in new condition and returned within 70 days of purchase. There are no restocking fees, and return shipping is free.
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When will I receive my refund?
Refunds are processed within 20 days of receiving and inspecting your returned item. You will receive a confirmation email once your refund has been issued.
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Do I have to pay for return shipping?
No. Return shipping is free for all approved returns within the U.S.
Check Our Return and Refund Policy